Customer Support &
Post Sales Services

Develop a Resilient Customer Success Team with Servtec

Looking to achieve your customer success goals? Servtec offers a solution. Partner with us to overcome the challenges of talent retention and rising costs. Our global talent hub provides access to a vast pool of highly skilled professionals, helping you save up to 60% on employee compensation. We specialize in sourcing customer success specialists with a proven track record in enhancing client retention rates, elevating Net Promoter Scores (NPS), and fostering profitable customer relationships. Your dedicated team can work remotely or in our offices with 24/7 IT support. Maximize your customer success efforts with Servtec.

Customer Support & Post Sales Services

Client Success Through Our Offshore Teams

Our offshore teams have propelled our clients to remarkable customer success by strategically considering and executing various responsibilities and processes:

  • Strategically segmenting accounts to prioritize high-value clients
  • Mapping the customer success journey to craft targeted engagement strategies
  • Creating customized playbooks, workflows, and templates for exceptional service
  • Designing and managing Net Promoter Score (NPS) surveys for
    customer loyalty
  • Thoughtfully collecting customer data for streamlined analysis
  • Implementing customer lifecycle management processes for proactive nurturing
  • Managing effective customer satisfaction (CSAT) surveys for
    feedback
  • Maintaining client reports for invaluable insights

Our offshore teams undergo rigorous vetting and are equipped with cutting-edge technology to help you achieve your customer success objectives. Reach out to us today to discover more.

Create a Streamlined Team Structure to Achieve your Goals

Customer
Success
Manager

Ensures customer satisfaction and needs fulfillment.

Customer Engagement Manager

Proactively builds relationships to enhance loyalty.

Account Development Manager

Identifies upselling opportunities for revenue growth.

Training
Specialist

Provides education for maximizing product value.

Renewals
Manager

Facilitates contract renewals and addresses concerns.

Onboarding
Specialist

Guides new customers for a seamless experience.

Customer Success Manager

Ensures customer satisfaction and needs fulfillment.

Customer Engagement Manager

Proactively builds relationships to enhance loyalty.

Account Development Manager

Identifies upselling opportunities for revenue growth.

Training Specialist

Provides education for maximizing product value.

Renewals Manager

Facilitates contract renewals and addresses concerns.

Onboarding Specialist

Guides new customers for a seamless experience.

Invest in your success with a tailored team structure

Experience that Inspires

See Why We Are Loved!

Chris Taylor

Enrolled Agent
Owner
“I can’t say enough about how Servtec has improved our accounting firm. Their remote services have been a lifesaver Read More…

Sophia Davis

Owner
Bookkeeping Firm
“Servtec is our Bookkeeping lifeline. Their expertise has saved us from countless nightmares. They’re not just experts, they’re not Read More…

Maria Jeff

Tax Manager
Finance Firm
“Servtec has totally upped our game in the financial world. Their data skills have given us insights we never thought Read More…

Ryan Parker

Director
Marketing Agency
“Partnering with Servtec is like having a clone of ourselves who loves doing paperwork. They tackle Read More…

Ricky Mortiz

Finance Manager
Audit Firm
I can’t thank Servtec enough for the peace of mind they bring to our IT department Whenever there’s a glitch, Read More…

Alyssa Jane

Owner
CPA Firm
“Wow, working with Servtec has been a game-changer for us. They take care of all the behind-the-scenes work Read More…

Tessa Austin

CFO
Finance Firm
“Servtec is like our secret weapon in the ecommerce world. They handle all the technical stuff that keeps Read More…

Insights, Inspirations & Experience

From Our Team & Industry Experts

Scaling Your Business:...

Are you tired of the traditional tax preparation methods that limit your efficiency and expertise…

A Comprehensive Guide to...

In the ever-evolving landscape of modern business, the surge in remote work has propelled…

Maximizing Efficiency ...

The world of business is constantly evolving and virtual teams have become a…

Unlocking Profitability: 5...

In the dynamic landscape of financial management, the role of a tax preparer holds…

Hiring and Managing...

In the ever-evolving landscape of professional services, the ability to hire and…

Unlocking Productivity...

In the dynamic landscape of the business world, the traditional office setting…

As Simple as One, Two & Three!

Get It Done Effortlessly!

01

02

03

Share Your Job Description

Our team will work with you to find out the exact requirements for your open positions. This helps you to find the perfect match for your organization.

Review Qualified Candidates

You will be presented with the candidate matrix of the shortlisted profiles. This helps you to interview the top talent only and save your precious time.

Select and Onboard

We extend the job offers and handle all the pre-employment checks for the ones you select. They start working with you as an extension of your team.

Share Your Job Description

Our team will work with you to find out the exact requirements for your open positions. This helps you to find the perfect match for your organization.

Review Qualified Candidates

You will be presented with the candidate matrix of the shortlisted profiles. This helps you to interview the top talent only and save your precious time.

Select and Onboard

We extend the job offers and handle all the pre-employment checks for the ones you select. They start working with you as an extension of your team.

Build Your Team

Transform Your Business for Success

Christopher

Employee

“Eight months flew by at Servtec, and I’ve loved every minute of it. The standout? The people. From the big bosses to my fellow colleagues, they’ve made this place feel like a second home. If you’re looking for a place to learn, grow, and be part of something incredible, Servtec is the place to be.

Joseph

Employee

“Servtec isn’t just a company; it’s a mindset that encourages us to think big and think differently. The challenges they throw at us are like steppingstones to personal and professional growth. I’ve found a home here where my ideas are welcome, and my potential is nurtured.”

David

Employee

“Fifteen months in, and my heart is full of gratitude for Servtec. The training, the fun meetups – they’ve all made this ride unforgettable. I’m not just looking forward to what’s next; I’m practically bouncing with excitement.”

 

William

Employee

“I’m grinning from ear to ear thinking about my time at Servtec. The training they offer for digital marketers like me is beyond compare. But it’s not just about learning; it’s about working together in an environment where everyone’s ideas matter. I’m not just a worker bee here; I’m part of a buzzing hive.

Robert

Employee

“Being part of the Servtec team has been like discovering a hidden treasure. In a short time, I went from a marketing newbie to having some serious skills under my belt. They provided me with a roadmap that turned me into a marketing whiz. My journey here has been nothing short of amazing.”

John

Employee

“Servtec isn’t just about top-notch services; it’s about creating a positive, happy space for us, the employees. They believe in collaboration, being honest, and respecting each other. It’s like being part of a close-knit community where everyone has your back.”

James

Employee
“Working at Servtec felt like being part of a big, supportive family. I never felt like an outsider. The management team was always there, open and ready to listen to us. Their feedback and responsiveness created an environment of trust that’s truly rare. Thanks to the training and growth opportunities, I’ve watched my skills and knowledge bloom, making me a better professional and propelling my career forward.”  

Michael

Employee
“I’ve been a part of the Servtec family for almost 4 years now, and I can’t help but smile at the incredible journey I’ve had. The training they provided me with didn’t just teach me new skills, it polished what I already had. Working directly with clients added a whole new dimension to my experience. Without a doubt, Servtec has taken my corporate game up several notches. And let’s not forget the amazing people, the vibrant culture, and the company policies that are the icing on the cake.”

Chris Taylor

Enrolled Agent
Owner

“I can’t say enough about how Servtec has improved our accounting firm. Their remote services have been a lifesaver, making our financial tasks so much smoother. They really know their stuff, and their attention to getting things done on time is amazing.”

Sophia Davis

Owner
Bookkeeping Firm

“Servtec is our Bookkeeping lifeline. Their expertise has saved us from countless nightmares. They’re not just experts, they’re like friends who have our back whenever we’re in a pinch.”

Maria Jeff

Tax Manager
Finance Firm

“Servtec has totally upped our game in the financial world. Their data skills have given us insights we never thought possible. It’s like they have a crystal ball for financial trends!”

Ryan Parker

Director
Marketing Agency

“Partnering with Servtec is like having a clone of ourselves who loves doing paperwork. They tackle all the research and administrative stuff with a passion we never thought possible. They’ve definitely lightened our workload.”

Ricky Mortiz

Finance Manager
Audit Firm

“I can’t thank Servtec enough for the peace of mind they bring to our IT department. Whenever there’s a glitch, they’re on it like superheroes. It’s like having our own IT dream team, even though they’re remote!”

Tessa Austin

CFO
Finance Firm

“Servtec is like our secret weapon in the ecommerce world. They handle all the technical stuff that keeps our online store running like a well-oiled machine. Their team is like having a bunch of tech geniuses on our side!”

Alyssa Jane

Owner
CPA Firm

“Wow, working with Servtec has been a game-changer for us. They take care of all the behind-the-scenes work so we can focus on helping our clients. Their respect for privacy and the nitty-gritty details has been a real relief.”